FAQs

Please submit any relevant records to the VA prior to your appointment. Records may be uploaded online to va.gov, submitted to your accredited VSO representative, or mailed / faxed to the VA evidence intake center.

Department of Veterans Affairs

Evidence Intake Center

PO Box 4444

Janesville, WI 53547-4444

FAX: 844-531-7818.

The purpose of the VA claim exam is not to provide treatment, but to evaluate your condition. We do not prescribe meds or make referrals. However, the practitioner may advise you to follow up with your PCP.

C-file stands for Claims file. The c-file typically includes medical records from Department of Defense (DoD), DoD personnel records, treatment records from your health care providers and any other documents submitted.

You have the right to request and receive copies of your exam results by contacting your VA regional office.

No, the examiner only performs the exam and provides the results to VA; they are not part of the decision-making process and they do not make the decisions. The examiner will never know the outcome of your pending claim. Only a VA regional representative can answer questions regarding your application or claim status. To get a claim status update, contact VA at 1-800-827-1000; a representative will answer your questions.

Based on the approval of the examiner, a caregiver may be allowed to join you during the examination but may not participate in the examination process. Service animals are also permitted.

Many times you will be able to reschedule. However sometimes your exam may be returned to the regional office. Also, no shows and late cancellations can adversely affect your claim and your disability rating. We recommend avoiding this at all costs.

If you need to reschedule, please call the contract vendor that scheduled your appointment, or call Arisa Medical or the VA Hotline at 1-800-827-1000 for assistance.